1. Open Start.
   
2. Search for Command Prompt, right-click the top result, and select the Run as Administrator option.
   
   
3. Type the following commands (one line at a time) to stop the print spooler, delete the printers folder content, and restart the printer spooler, and press Enter:
   
   net stop spooler
   del /Q /F /S “%systemroot%\System32\Spool\Printers\*.*”
   net start spooler

After you complete the steps, you should be able to send a print job to the printer, and this time the printer should work.